Vietnam delivery for international businessConnect@charis.vn · +84 933 011 519
Recruitment · RPO · BPO in Vietnam

Build the team.
Run the process.
Grow in Vietnam.

Charis helps international companies hire critical talent and operate defined business processes through one accountable Vietnam-based partner.

Charis Vietnam team at company dinner
Vietnam-based deliveryInternational perspective · Trilingual leadership
Local execution. International communication. Clear accountability.
10+ years of leadership experiencePractical recruitment and operations expertise
Singapore & UAE client experienceExpanding support to the US, Japan and beyond
English · Chinese · VietnameseDirect coordination with international stakeholders
What Charis delivers

Four ways to strengthen your Vietnam operation.

Hire critical talent, extend recruitment capability, operate a defined business process, or deliver a clearly scoped software project.

01 / TALENT

Recruitment & Headhunting

Targeted search for specialist, leadership and hard-to-fill roles.

  • Role, compensation and talent-market calibration
  • Sourcing, screening and structured shortlisting
  • Interview, offer and joining coordination
Best for · Critical or specialist hires
02 / SCALE

Recruitment Process Outsourcing

An embedded recruitment capability for project, volume or ongoing hiring.

  • Dedicated recruiters and agreed delivery scope
  • Candidate pipeline, reporting and governance
  • Flexible capacity aligned to hiring demand
Best for · Recurring or multi-role hiring
03 / OPERATIONS

Business Process Outsourcing

A Vietnam-based team runs defined workflows with clear outputs and reporting.

  • Scope, workflow, access and KPI design
  • Dedicated or project-based team setup
  • Quality monitoring and continuous improvement
Best for · Repeatable support processes
04 / TECHNOLOGY

Software Development

Practical software support for clearly defined business needs.

  • Requirements and solution scoping
  • Web applications and internal business tools
  • Development, testing and handover
Best for · Well-defined software projects
A process clients can see

Clear from brief to measurable delivery.

Each engagement begins with the outcome, scope, owner and reporting rhythm—so both teams know what good delivery looks like.

1

Agree the engagement

Confirm scope, responsibilities and service terms.

2

Receive & calibrate the brief

Align on the role, skills, package and expectations.

3

Source candidates

Activate relevant networks and targeted channels.

4

Screen & shortlist

Assess fit and present suitable candidates.

5

Coordinate interviews

Arrange interviews and keep feedback moving.

6

Offer & joining

Support selection, offer confirmation and onboarding.

Indicative timelines and commercial terms are agreed for each assignment.

1

Define demand

Hiring plan, volumes and service levels.

2

Design the model

Team, workflow, tools and governance.

3

Launch delivery

Kick-off, sourcing and stakeholder cadence.

4

Measure results

Pipeline, speed, quality and bottlenecks.

5

Improve & scale

Adjust capacity and optimise the process.

1

Assess the process

Inputs, outputs, risks and dependencies.

2

Set the controls

KPIs, data access and escalation paths.

3

Build & train

Select the team and transfer knowledge.

4

Pilot & stabilise

Validate quality before full operation.

5

Operate & report

Track outcomes and drive improvement.

Flexible capability

Support shaped around the work—not a fixed package.

Final scope depends on process complexity, systems, volumes, service levels and regulatory requirements.

Talent specialisms

Technology & ITSales & MarketingFinance & OperationsManufacturing & EngineeringManagement roles

BPO process areas

Customer supportBack-office operationsRecruitment operationsSales supportContent & digital supportLogistics coordination
Compliance by design

Commercial clarity before delivery begins.

Charis structures each RPO or BPO engagement around defined deliverables, responsibilities, access controls and reporting. Activities requiring a separate licence or authorisation are reviewed before scope confirmation.

Defined scopeOutputs, exclusions and change control.
Service governanceOwners, KPIs, cadence and escalation.
ConfidentialityPurpose-based access and handling rules.
Regulatory reviewContract scope checked before commitment.
About Charis

A Vietnam partner built for cross-border collaboration.

Charis Business Solutions is based in Ho Chi Minh City. Our leadership team brings more than ten years of experience and can work directly in English and Chinese, helping international stakeholders move from requirement to local execution with fewer communication gaps.

Having served clients from Singapore and the UAE, Charis is expanding its support to companies from the United States, Japan and other markets.

01
Local market understandingVietnam talent, workplace and delivery context.
02
Senior, direct communicationEnglish, Chinese and Vietnamese coordination.
03
Practical accountabilityOne owner, clear progress and visible outcomes.
Start a conversation

Tell us the people or process outcome you need.

Share the role, hiring plan, workflow, team size or target outcome. Charis will recommend the most practical engagement model.

Send a service enquiry →

Ms. Phoebe Luong

ContactCharis Business Solutions
LanguagesEnglish · 中文 · Tiếng Việt